EV Drivers

We aim to provide a simple and speedy charging experience for all our customers, whatever the EV you drive. On this page you’ll find instructions for charging, FAQs and our helpline contact details.

Status

All chargers working as normal. Ortongate chargers, Peterborough, are charging standard £4 flat rate from Wednesday 31 Oct.

Step 1

Select connector type on the charger touch screen.

Step 2

Plug the connector into the car and press start.

Step 3

Press pay.

Step 4

Insert or hold up credit/debit card or phone to card terminal.

Step 5

Payment is verified.

Step 6

Charger communicates with the car and then starts charging.

Step 7

Follow progress of charging on-screen by selecting connector type. To finish charging press stop.

Step 8

Unplug the connector from your car and return it to the holder. In some cars, the connector also has to be manually unlocked.

Using an Engenie electric car charger

Simply park in the allocated EV charging bay and follow the instructions on-screen at the charger.

No. You can use our chargers on a pay-as-you-go basis, without having to register or pay a subscription fee.

Each rapid charger is equipped to charge all EVs using the CHAdeMO, CCS or Type 2 AC charging standards.

You can find your nearest charge point, including all the chargers in the UK, by using Zap Map.

You can see whether a charger and its connectors are available or experiencing issues by clicking on their location markers on Zap Map.

No. Rapid chargers have their own connectors.

The emergency stop button immediately stops all charging at that charger. The following message will appear on the charger screen:

The emergency button has been pressed. Power was shut down. No emergency? Twist the button to reset the charger. Still having problems? Ask the site owner for assistance.

If there is no emergency, you should twist the red button clockwise (as shown by the arrows) to release the emergency stop and return the charger to normal. Please note it may take a few moments for the charger start screen to appear.

If you’re having problems with a charger, you can call our 24-hour driver helpline on 03300 1000 50 or email support@engenie.co.uk. Let them know your location and our team will assist you.

Yes. However, due to battery design, the last 20% of charge can take almost as long as the first 80%, so it’s worth factoring this into your visit. Some cars stop the session at an 80% charge, so you will need to start a new session to top this up.

Engenie provides the following three charging standards at each charger:

  1. CCS (50kW) for BMW, VW, Chevrolet, GM, Porsche, Audi, Hyundai
  2. CHAdeMO (50kW) for Nissan, Mitsubishi, Peugeot, Citroen, Tesla, Daimler
  3. Fast AC (43kW) for Renault, Tesla, Daimler, Smart, BYD

Yes. Our charge points provide simultaneous charging on the AC connector and either one of DC CHAdeMO or CCS connectors.

Most Engenie sites have two rapid chargers, each with two allocated wide charging bays. So there should usually be a free bay if this happens. But we know that this is a problem so have agreed with local authorities to enforce the bays with parking penalties for non-EVs.

Our 50kW rapid chargers take a typical EV battery to 80% in 30-60min depending on the battery size. This means that a 60-minute parking period is adequate to charge your vehicle even if the battery is very flat.

Payment

You can pay for your charging session using contactless payment via credit or debit card, or ApplePay.

It currently costs £4 (flat rate) to charge your car. This is an interim tariff.

Later this year we will introduce a tariff that allows you to only pay for what you use: the cost will be 36p/kWh (incl VAT).

For example, a 10kWh charge would be calculated as follows:

10kWh x 30p

 

= £3.00

 

VAT

 

= £0.60

 

Total

 

= £3.60

 

If you need a receipt or have a query about a payment please email support@engenie.co.uk or call our 24-hour driver helpline on 03300 1000 50.


Our Mission

Clean transport through clever technology

We’re at the forefront of delivering faster, smarter EV chargers.
Because we all want to drive a better future.