EV Drivers

We aim to provide a simple and speedy charging experience for all our customers, whatever the EV you drive. On this page you’ll find key information, FAQs and our helpline contact details.


All chargers working as normal.

Using an Engenie electric car charger

Simply park in the allocated EV charging bay and follow the instructions on-screen at the charger.

No. You can use our chargers on a pay-as-you-go basis, without having to register or pay a subscription fee.

Each rapid charger is equipped to charge all EVs using the CHAdeMO, CCS or Type 2 AC charging standards.

You can find your nearest charge point, including all the chargers in the UK, by using Zap Map.

You can see whether a charger and its connectors are available or experiencing issues by clicking on their location markers on Zap Map.

Our rapid chargers have their own connectors for the CHAdeMO and CCS (DC) connections.

Some of our chargers’ AC connections require your own standard cable. 

The emergency stop button (located on the front or left side of the charger) immediately stops charger operations. The charger screen will display an emergency stop message and instructions to re-set.

If there is no emergency, you can twist the red button clockwise to release the emergency stop and return the charger to normal.

Always follow on-screen instructions.

If you’re having problems with a charger, please call the support number displayed on the charger, or email support@engenie.co.uk. Let them know your location and what’s happened so our team will assist you.

Yes. However, due to battery design, the last 20% of charge can take almost as long as the first 80%, so it’s worth factoring this into your visit. Some cars stop the session at an 80% charge, so you will need to start a new session to top this up.

Engenie provides the following three charging standards at each charger:

  1. CCS (50kW) for BMW, VW, Chevrolet, GM, Porsche, Audi, Hyundai
  2. CHAdeMO (50kW) for Nissan, Mitsubishi, Peugeot, Citroen, Tesla, Daimler
  3. AC Type 2 for Renault, Tesla, Daimler, Smart, BYD

Yes. Our charge points provide simultaneous charging on the AC connector and either one of DC CHAdeMO or CCS connectors.

Almost all Engenie sites have two rapid chargers and multiple allocated charging bays. So there should usually be a free bay if this happens. But we know that this is a problem so have agreed with local authorities to enforce the bays with parking penalties for non-EVs, where we can.

Our 50kW rapid chargers take a typical EV battery to 80% in 30-60min depending on the battery size. This means that a 60-minute parking period is adequate to charge your vehicle even if the battery is very flat.


You can pay for your charging session using contactless payment via credit or debit card, or ApplePay. The contactless payment terminal is found on the charger itself, under the screen.

Our simple PAYG tariff is 36p/kWh (inc. VAT).

Please note, however, that our nine ABB pilot chargers are on a £4 flat rate. They are located at:

Church Road, Fleet
Ortongate Shopping Centre, Peterborough
South Drive Sainsbury’s, Wilmslow
Princess Street Carpark, Congleton
Love Lane Carpark, Nantwich

If you need a receipt or have a query about a payment please email support@engenie.co.uk or call our 24-hour driver helpline on 03300 1000 50.

Our Mission

Clean transport through clever technology

We’re at the forefront of delivering faster, smarter EV chargers.
Because we all want to drive a better future.