Engenie Social Media Community Guidelines

We welcome engagement with our social media profiles. This helps us support and listen to our customers and wider community, tell our story and the stories of our partners and customers, and we like to keep things interesting with frequent competitions, pics and videos.

These Community Guidelines apply to all those who post to, comment on, share, mention or otherwise interact with Engenie or Engenie content on social media, to ensure that everyone in the community is respected and safe.

We operate the following social media profiles:

Our social media pages are in the public domain, so to protect your security and privacy don’t post your personal information across our social media profiles in written or image form. Feel free to private message us with your query.

Our team will respond to your questions within business hours:

9am-5pm, Monday to Friday. For general enquires please use our contact form at https://engenie.co.uk/contact-us/ or for urgent general enquiries call 0800 058 8400. For 24-hour driver helpline call 03300 101 757 to speak to one of our friendly team.

We adhere to the guidelines of the social media channels we use, and ask that you do the same. We may moderate or remove comments, posts, images, links or other contributions that are, or could reasonably be seen as:

  • Inappropriate content: posts that are harmful, threatening, abusive, offensive, untrue, misleading, confidential, defamatory, derogatory, spam or disrespectful to someone else, including Engenie staff. This applies to words, images and video. We also run an automatic profanity filter, which prevents posts with profanities from being published to the community.
  • Too much information: posts that are a breach of your or someone else’s confidentiality, security or privacy, including that of Engenie or our staff.
  • Images that don’t belong to you: infringement on any party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity, confidentiality or privacy is strictly prohibited and is your sole responsibility.
  • Repeated statements, attempts to flood the page, or otherwise disrupt other visitors’ access to our customer support.
  • Off-topic or unrelatedto the conduct of our business or our customers’ queries, or outside the scope of the social media profile (as outlined above).
  • Soliciting for your business or cause.
  • Links or material that may be harmful cause security breaches.
  • Information that is subject to legal or regulatory proceedings.
  • Otherwise not in the spirit of these guidelines, or causing undue concern or discomfort to our visitors.
  • Not complying with the applicable social media channel’s terms of use.

Any individual who repeatedly breaches these guidelines, or the social media channel’s terms of use, or United Kingdom laws, may be (where the social media channel allows) blocked from our social media profiles and/or reported to the social media channel and other authorities at our sole discretion without notice, including law enforcement authorities if necessary.

If you are concerned by any posts or behaviour you see on social media by us, or feel you have been blocked unfairly, please contact us at info@engenie.co.uk.

We are not responsible for the personal, political, organisational or religious beliefs of our friends, fans or followers across all social media channels.

When collecting personal information we comply with UK and EU data privacy laws. Our privacy policy explains how we collect personal information via social media channels and how that information is stored, used and disclosed as well as your right to access and correct (if necessary) any personal information we hold about you.

Visitors and contributors should also be aware of and observe each social media channel’s own guidelines for community behaviour.

By submitting, posting or displaying your content on any of our social media channels, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use that content.

Engenie uses Buffer, a third-party social media management software to ensure we are able to provide the best customer service. Please be aware that any information submitted through our channels (including through private messaging) will also be subject to Buffer’s Privacy Policy which can be found here: https://buffer.com/legal#privacy-policy

All images and media we publish on our social media pages are used with permission. Any promotions run on our Facebook or Twitter pages are in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. During a promotion, any information that you provide is provided to Engenie, and not to Facebook or Twitter. The same also applies to any promotions run on any of our other social media profiles.

Information provided by us on our social media profiles is provided in accordance with applicable United Kingdom law. The information on the social media profiles may not satisfy the laws of any other country besides United Kingdom law. Unless otherwise stated expressly, products and services referred to on our social media pages are only available in United Kingdom.

Engenie is not responsible for and does not endorse or guarantee products or services that are offered or content or viewpoints that are expressed in posts by others on our profiles.

Neither Engenie, nor its directors, employees, agents or representatives accept any liability for loss or damage suffered by any person or body that may directly or indirectly arise out of or in connection with information provided via our social media profiles or linked sites. The information on our social media profiles is provided on the basis that persons accessing the web site undertake responsibility for assessing the relevance and accuracy of its content.

These Social Media Community Guidelines may be updated at any time without notice.