COVID-19 (Coronavirus) – update for users of our charge points

We would like to reassure our customers that our chargers continue to be open for use, with the majority in fully open-access car parks. Our helpline is open 24/7 as usual, and our contact team on support@engenie.co.uk can also answer your questions. We do urge our customers to follow the government advice.

With the majority of Marston’s pubs now open again there should be no restrictions to accessing our chargepoints.

We are working closely with our contractors and suppliers to ensure charger uptime, service and maintenance is continued at normal levels as much as possible. Our own staff are working from home and following social distancing and other advice from the government to protect our communities.

Engenie operates a UK-based network of public rapid chargers which, like petrol stations, are a “high-touch” service. All our chargers are self-service, so customers come into contact with both the touch screens and the handles of the rapid charging cables.

Whilst we carry out regular site cleaning visits which include wiping down the charging cable handles, charge point screen and card readers, it is likely that multiple drivers will come into contact with these parts of the charger on a daily basis.

Following government advice on “high-touch” services, we therefore strongly recommend that our drivers wash their hands after using charge points. Use of alcohol-based hand sanitizer is a good alternative if hand-washing is not possible.

At this unusual time we know that drivers need up-to-date charging availability information more than ever. We will continue to update Zap-Map with live charger status (available, in-use, out of service) and provide proactive communication on Zap-Chat for any chargers that require maintenance.

We will update any relevant information here and notify you across our communication channels (website, social media email) as the situation develops.

From the whole team at Engenie, thank you for your continued support.